OUR POLICIES

 

Appointments

All Prices are non-negotiable, and all sales are final. No Refunds on services or hair
*Please schedule any additional services you may need when you make your appointment to ensure adequate time is provided.
​*The time allotted for your appointment is for the service requested when the appointment is scheduled. If different services are required, please provide notice to verify if this can be accommodated.
*All hair extensions coloring must be done prior to installation. If you wish to have your hair extensions colored, it must be received 2 weeks prior to your appointment.
*Consultation required for all Extension Services and Non-Surgical Hair Replacement.
*Cash and major credit cards are accepted with a convenience fee of 2%. We do not accept checks.


Price Quotes

Pricing is not negotiable.
All price quotes for all services are valid for 7 days. After the 7 days, prices are subject to change. After 30 days we will need to have another consultation to determine pricing.

Deposits

A deposit is required when booking hair extension and non-surgical hair replacement services. The deposit will be applied to the service cost.
Deposits for services are non-refundable
Deposits for wig purchases are non-refundable.

Cancellation/No Show/Late Policy

*No Call/No Shows will not be rescheduled and 100% of the scheduled service price will be charged to the card on file.

​*Repeat cancellations will not be rescheduled.

We ask that you give a minimum 48-hour notice to cancel or reschedule your appointment. Unfortunately, if you do not cancel/reschedule 48 hours prior to your scheduled appointment time, 50% of the scheduled service price will be charged to the card on file.
*If you are more than 15 minutes late you will be asked to reschedule your appointment. No exceptions unfortunately.
*48 Hour notice required for cancellations for extension services or deposit is non-refundable.
*Rescheduled appointments must be scheduled within 30 days of the original appointment date or deposit will be forfeited.
Any and all items left in the salon will be discarded after 30 days. We cannot be responsible for storing personal items. This includes extra hair, wigs, and hairpieces.

Returns

In order to return your purchase, your item must:

*Be in the condition it was in when it was received.
*Not be worn or used in anyway.
*Have the tags still be attached to the item.
*Not be altered in any way. Altering includes shampooing, cutting, concealer, color, cut lace etc.
*Must be returned in its original packaging.

The item must ship within 3 days of receipt at the buyer’s expense. After your item is received, your refund will be contingent upon inspection of the item. If the item is not shipped within 3 days, your return will not be accepted. 

Any item that has been customized at the client’s request cannot be returned. This includes cut, color, hairline customization, etc., 
There is a 10% restocking fee for all returns. 
To initiate your return, email us at sheardesignsii@gmail.com
There are no exceptions on our return policy.
​ We offer virtual consultations.

Also Note: 

**We reserve the right to refuse service**
**Children are not allowed in the salon unless being serviced**
**No guests allowed unless being serviced**

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